Policies : Quality

STATEMENT OF POLICY Customer satisfaction is essential to the success of Raines Recruitment. Our main objective is to be recognised by our customers and staff alike as their first choice recruitment agency.

We aim to:

• Ensure we fully meet our customers’ requirements
• Provide our services in a manner that respects society, the law and the environment
• Provide a service that our customers value

Quality Policy
John R Gill, Managing Director implements and oversees the quality policy and is responsible for ensuring the above statements are met and improved upon when at all possible. Our policy is reviewed on a regular basis, but no less than four times per calendar year.

Quality Initiative
Raines’ quality initiative is designed to monitor and continue to improve our service. In our commitment to quality we carry out the following procedures for every assignment :-

• Regular liaison with Client
• Regular liaison with Candidate
• Notes made regarding any feedback both good and bad
• Questionnaire sent to Client on completion of assignment
• Exit interview with Candidate

We find that by following these above steps it helps our Quality Initiative to continually improve our service, due to the time, help and feedback from both Candidates and Client alike. With the Clients it helps us to understand their requirements, to ensure accuracy in the matching of candidates, to ensure speed of service and to promote efficiency and satisfaction of our service. With Candidate feedback we can monitor their perceptions, their thoughts, opinions and most importantly morale. This helps us to retain the high quality of staff that we have built our reputation on.

Understanding our clients’ needs is key to our recruitment services. All of our temporary staff are interviewed face to face, are asked to provide proof of identification, are referenced before taking up assignments and are tested on various levels dependent on the type of role sought. The whole recruitment process is comprehensively documented.

Raines prides itself on our relationships with our suppliers and work in partnership with them to ensure all parties understand our business. Our accounting methods are on modern software packages and include direct payments to temporary workers on a weekly basis for a fast and efficient process.

In Closing
The recruitment industry changes with the economy. The need to constantly improve quality of service is vital and never-ending in order that we remain competitive within a very dynamic industry.

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