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Candidates : Candidate FAQ

What does a recruitment company do?
What is a temporary worker?
What is a permanent member of staff?
What is Temp to Perm?
Why go Temp to Perm?
How much does it cost to register?
How do I register with Raines Recruitment?
What happens once I register with Raines Recruitment?
Can Raines Recruitment guarantee me work?
Why use Raines Recruitment and not other agencies?
Am I entitled to holiday pay?
If offered work do I have to take it?
How long are my details kept?
Do I have to let Raines Recruitment know if I find another job?
Am I entitled to time off?
How many holidays am I allowed?
Do I get paid for statutory holidays?
If temping for Raines Recruitment do I have to give notice?
If I am working on assignment via Raines Recruitment am I a worker or an employee?
Can I take a day off, and if so when?
How and when am I paid?
Are there any conditions attached to working for Raines Recruitment?
Are you worried about returning to work?
How to I prove I have worked?
Is there a deadline for getting paid?
I’ve lost my timesheet, what do I do?
What happens if I am unhappy with an assignment?
Do I receive expenses?

Q : What does a recruitment company do?

A : A recruitment company does two specific things. One is to find members of public work, whether it be temporary or permanent and two, is to find companies and organisations members of staff on either temporary, permanent or contract basis.


Q : What is a temporary worker?

A : A temporary worker is an individual that is sent to carry out an assignment for companies via the recruitment agency. All costs such as employer tax contributions, holiday pay etc or covered by the agency. The only cost to the company is an hourly rate agreed with the agency prior to the commencement of the assignment.


Q : What is a permanent member of staff?

A : A permanent employee is an individual who is employed by a company via the recruitment agency. The company incurs all costs for that employee including employer tax contributions, holiday pay, sickness etc. The cost of taking a permanent member of staff on through an agency is a one off fee, which is a percentage of the employees first annual salary, agreed prior to the commencement of employment.


Q : What is temp to perm?

A : Temp to perm is where a temporary worker from an agency is taken on to a permanent contract with the company they were working on a temporary assignment. If the temporary worker is taken on permanently before a certain timescale, a fee is incurred by the company and not by the individual.


Q : Why go Temp to Perm?

A : Temp to Perm is a preferred option by some potential candidates because it then gives both themselves and the employer an opportunity to see if the company is the right option before rushing straight in. If you take on an assignment on a temporary basis and things don’t work out, you can explain to the employer that you don’t think it is the right position for you and another temporary worker can be sourced with minimal costs incurred to the employer. Also some companies may only be looking for someone to work on a temporary basis but then that member of staff may be ideal for their company so they offer them a permanent contract.


Q : How much does it cost to register?

A : Nothing. Recruitment companies make their money from the companies that candidates are placed at whether it be on a temporary or permanent basis.


Q : How do I register with Raines Recruitment?

A : To complete the registration process all that needs to be done is for you to ring one of our consultants and make an appointment to come in and meet face to face with the consultant. During the appointment there will be various questions asked, hopefully from both sides, along with a couple of short tests. All in all a painless experience lasting around 20 minutes!!


Q : What happens once I register with Raines Recruitment?

A : Once you are registered, all your details are inputted onto our system and your CV is typed into our format. As and when jobs are placed with Raines, we will contact you to see if the position is of interest to you.


Q : Can Raines Recruitment guarantee me work?

A : Unfortunately not. What Raines will do though is do its utmost to find you work as quickly as possible, and if we can’t give you advice to help you source work by other means.


Q : Why use Raines Recruitment and not other agencies?

A : Raines Recruitment feels that it offers a more personal touch with all consultants knowing every candidate, and knowing their wants and needs. All our consultants work closely with each other ensuring the best possible service always.


Q : Am I entitled to holiday pay?

A : Yes. From the first day of work you are accruing holiday pay. It is not included within your hourly rate either like some agencies. For every 10 full days you work you have accrued enough holiday for 1 days holiday fully paid. Also if you finish an assignment and haven’t had any holiday, you will be paid any holiday pay owing!


Q : If offered work do I have to take it?

A : No, not at all. We are there to help you find work not demand that you take it. If a job is not for you, we always prefer for you to be honest and let us know. That way we can offer it to someone else. Also it wouldn’t look good on either party if you took a job you did not like and then left after a couple of days.


Q : How long are my details kept?

A : You will be live on our system for two months after you initial registration. After that if we have not heard from you your details are archived.


Q : Do I have to let Raines Recruitment know if I find another job?

A : You do not have to, but it would be nice if you would. This way time is not wasted by us contacting you about work, or considering you for other posts. You can always re-register if things do not work out.


Q : Am I entitled to time off?

A : You are entitled to time off. But what we say is that you must always clear it with the company you are working for. If you have accrued any holidays and would like paying for the time off, that is fine also, but you must let Raines know either way.


Q : How many holidays am I allowed?

A : If you were working for a year, you are entitled to 24 days paid leave. However as long as you clear it with the company that you are placed at you are allowed more time off.


Q : Do I get paid for statutory holidays?

A : You can choose to be paid for statutory / bank holidays but it comes off your holiday entitlement because unfortunately you do not get them automatically.


Q : If temping for Raines Recruitment do I have to give notice?

A : Although you do not need to give notice, we feel that it is only fair that a little notice is given should you find alternative employment. We usually ask for a week. Obviously there are circumstances where notice is impossible and we understand that, so each instance is judged on its own merits


Q : If I am working on assignment via Raines Recruitment am I a worker or an employee?

A : When on assignment with Raines you are classed as a worker rather than an employee.


Q : Can I take a day off, and if so when?

A : Yes you can takes days off. You must always clear it with the company that you are on assignment with. If you have an holiday entitlement then you can be paid for that day if you wish. If this is the case Raines must be informed beforehand.


Q : How and when am I paid?

A : As a worker you will be paid every Friday excluding Bank Holidays each week one week in arrears by Direct Debit into bank account


Q : Are there any conditions attached to working for Raines Recruitment?

A : When registering with Raines Recruitment you are required to read and sign a set of terms and conditions. These conditions do not bind you in any way, shape or form to Raines. They simply outline that if we find work for you what Raines expects from you, the temporary worker, and what you can expect in return.


Q : Are you worried about returning to work?

A : If so, please don’t be. Here at Raines we have helped many people back into work after long or short absences from the workplace. We are happy to help with any queries that you may have. We also are able to offer various training courses via our sister company Raines Training Centre.


Q : How to I prove I have worked?

A : When working on a temporary assignment you are given a timesheet every week. On this timesheet you fill out information corresponding to dates. You are asked to fill in the time you started, finished, any lunch break you have had, and then your total hours worked. At the end of each week you will get your timesheet signed by your direct report at the company that you are working at. You can then either fax, post or drop the timesheet in, to arrive with Raines no later than 9.00am Monday morning.


Q : Is there a deadline for getting paid?

A : Yes. Your timesheet for the week worked should arrive at Raines Recruitment by 9.00am the following Monday at the very latest. What candidates tend to do is get them filled out on a Friday afternoon and then fax them from the company before they leave work that day.


Q : I’ve lost my timesheet, what do I do?

A : Firstly, don’t worry. All you need to do is contact Raines Recruitment on 01924 886464

Q : What happens if I am unhappy with an assignment?

A : Firstly, speak to us. It may be something that is easily resolved. We are not just here to find you work. We are also here to offer help and advice. If the situation can’t be rectified then alternative arrangements will be made. But at least if you have spoken to someone about the problem first, it is better than simply not turning up or walking out on an assignment.


Q : Do I receive expenses?

A : There are special circumstances where expenses are paid but unless it is agreed beforehand no.




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